Privacy Policy


Welcome to Seafood Souq’s privacy policy ("Privacy Policy"). Seafood Souq General Trading LLC, a limited liability company incorporated in Dubai, the United Arab Emirates (the "UAE"), having commercial license number 816468 (referred to as "Seafood Souq", the "Company"), "we", "us" or "our" in this Privacy Policy), respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you use the Seafood Souq website, application and online software (together the "Platform"), regardless of where you visit it from, and tell you about your privacy rights and how the law protects you.

By actively ticking the acceptance box and therefore accepting the terms of this Privacy Policy, you agree that you, and each person you allow to access the Platform through your user account ("User Account"), are subject to, are legally bound by, and have provided explicit consent that and will abide by the terms of this Privacy Policy.

Important Information And Who We Are
Purpose of the Privacy Policy

This Privacy Policy aims to give you information on how Seafood Souq collects and processes your personal data through your use of this Platform, including any data you may provide through this Platform when you use the Platform.

The Platform is not intended for children and we do not knowingly collect data relating to children or persons under the age of 18 years. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

It is important that you read this Privacy Policy together with any update that we provide to this Privacy Policy so that you are fully aware of how and why we are using your data.


Seafood Souq is the controller and responsible for your personal data (collectively referred to as "Seafood Souq", the "Company", "we", "us" or "our" in this privacy policy). Seafood Souq will process your personal data fairly, lawfully and securely.

We have appointed a data protection officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data protection officer using the details set out below.

If you have any questions about this Privacy Policy or our privacy practices, please contact our data protection officer in the following ways:

Full name : Osama Al-Muqbel

Email address:

Postal address: Seafood Souq General Trading LLC, Warehouse #10, Building No: 368-125, Al Quoz 3, Dubai, UAE

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach such authority, so please contact us in the first instance.

Changes to the Privacy Policy and Your Obligation to Inform Us of Changes

We keep our privacy policy under regular review. Any charges to our privacy policy are effective on the day they are first posted. You are encouraged to regularly visit the privacy policy to advise yourself of any changes that may have taken place. Historic versions can be obtained by contacting out data privacy manager.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third Party Links

This Platform may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our Platform, we encourage you to read the privacy policy of every website that you visit.

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

"Identity Data" includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

"Contact Data" includes billing address, registered office, delivery address, email address and telephone numbers.

"Financial Data" includes bank account details.

"Transaction Data" includes details about payments to and from you and other details of products you have sold or purchased through the Platform..

"Technical Data" includes internet protocol (IP) address, your login data, browser type and version, time zone setting and Platform user location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Platform.

"Profile Data" includes your username and password, sales or purchases made by you, your biography, your interests, preferences, feedback and survey responses.

"Usage Data" includes information about how you use our Platform, products and services and any ratings you may have given or received.

"Marketing and Communications Data" includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share "Aggregated Data" such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Platform feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any "Special Categories of Personal Data" or "Sensitive Data" about you (this includes details about your race or ethnicity, religious or spiritual beliefs, sex life, sexual orientation, political opinions or affiliations, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We will not store, sell share rent any credit or debit card details. No Identity Data, Financial Data, Contact Data and other data that personally identifies a Useror shall not sold, shared, rented by US.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you for the performance of the contract between us and the provision of our services to you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide access to the Platform). In this case, we may have to revoke your access to the Platform in the manner set out in the Seafood Souq User Terms of Service or the Seafood Souq Seller agreed, as may be applicable. Please see our Seafood Souq User Terms of Service [LINK] for further details.